03/20/2019

Asking for Customer Feedback

Have you ever noticed that no one says anything when they visit an establishment and the service is good, but they are all about spreading the word when the service isn’t so good?  I’ve found myself changing as I’ve gotten older, becoming more vocal when I have a bad experience……but not in a negative way.  It used to be that when I had a bad experience, I’d leave, not saying anything to anyone, and I’d never return.  Later, when someone would ask me about a particular business that I’d had a bad experience at, I’d spill the beans.

Today, I sing a much different tune.  If I’m not happy with my service, I calmly explain what my issue is and how I’d like to have it resolved.  If the person helping me isn’t polite or accommodating, I ask for the manager, and I again politely explain my issue and the resolution I’m looking for.  I do this for two reasons: first, I typically have my son with me, and I want him to see me treating others with respect, and second, many times it’s not the fault of the person helping me, so it seems quite unfair to take out my frustrations on them.  And when I have a great experience, I tell the folks working there, I thank them, and sometimes I even write something on their Facebook page.  It’s my small contribution at trying to make the world a friendlier place.

I’d like to ask you to join me in this endeavor by first starting with A Cleaner World, so if you have a great experience, tell us about it on Facebook or Google.  If something happens and you are not pleased with the outcome, talk to the store manager and explain your position.  If it isn’t resolved to your satisfaction, ask to speak to the District Manager or e-mail me at wildwednesday@acleanerworld.com or Sage at customercare@acleanerworld.com.  We’ll do our very best to make sure your issue is resolved to your satisfaction.  After all, A Cleaner World’s goal is to provide top-notch quality and service the first time, or it’s free.  And we really do mean that.